Customer Service Questions & Answers

SATISFACTION GUARANTEE

If, for any reason you are not satisfied with the purchase/performance of the product(s), you are entitled to a full refund on the product(s). In order to obtain a refund, the following instructions must be followed: (1) if the product(s) has not been used, you must return the product(s) to Immune Enhance Inc. within 30 days of the original purchase date with paid postage and invoice, together with a short note stating "what" is being shipped back, and "why" it is being returned; or (2) if the product(s) has been used, you must return the unused portion (at least 50%) of the product(s) in its original container with paid postage and invoice to Immune Enhance Inc. within 30 days of the purchase date, together with a letter indicating the procedure followed during product use, the end results of using the product, and "why" you are dissatisfied with the product's performance. Upon receipt of these, a full refund of the purchase price will be immediately made to the purchaser and our Quality Control Department, as part of our continuous quality improvement program to insure complete customer satisfaction, will promptly review your feedback.